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Building Engaged Team Performance Puzzles and Games biscuits and quiche)The bestselling coauthor of The Six Sigma Way explains the next wave of business improvement: Driving breakthrough gains using "the people side" of performance in productivity initiatives. Harness the Power of Your MostValuable Resource Your Workforce! Process improvement approaches likeSix Sigma and Lean Enterprise haveworked wonders for countless organizations,but in the drive for true excellence,these approaches are only one important partof the